Before we continue, let me take a moment to talk about the banana. In the US, CEOs and top managers hate the word “design.” Just believe me. No matter what they tell you, they believe that “design” only has something to do with curtains, wallpaper and maybe their suits. These guys, and they’re still mostly guys, prefer the term “innovation” because it has a masculine, military, engineering, tone to it. Think Six Sigma and you want to salute, right? I’ve tried and tried to explain that design goes way beyond aesthetics. It can have process, metrics all the good hard stuff managers love. But no, I can’t budge this bunch. So I have given up. Innovation, design, technology—I just call it all a banana. Peel that banana back and you find great design. Yummy design. . The kind of design that can change business culture and all of our civil society as well.
Wednesday, April 25, 2012
Tuesday, March 13, 2012
Posted by Radhika Bhalla at 12:39 PM
Tuesday, March 6, 2012
Monday, March 5, 2012
Table Of Contents
Section One: An Introduction to Wicked Problems
This section first introduces the idea of wicked problems—large-scale social issues that plague humanity, like poverty or malnutrition—and then describes the role of design in mitigating these problems.
- My Epiphany
- Understanding Social Entrepreneurship
- Wicked Problems
- A Large-Scale Distraction
- A Changing Workforce
- Alex Pappas, On Making a Difference
- Existing Approaches to Social Entrepreneurship
- Short Projects, Shallow Focus
- Ryan Hubbard, On Wicked Problems
- A Designerly Approach to Social Entrepreneurship
Section Two: Skills for the Social Entrepreneur
This section describes the skills designers will need in order to tackle wicked problems effectively.
- Building Empathy by Designing With
- Kat Davis, On Empathy and Responsibility
- Cultural Sensitivity
- Informed Inferences Through Synthesis
- Ruby Ku, On Managing Finances
- Public Making
- Christina Tran, On Momentum and Focus
Section Three: Teaching and Learning
This section describes a model for teaching and learning social entrepreneurship. If you're an educator, the model will help you change an existing curriculum. If you're a practitioner, it will help you structure your own course of study without enrolling in a formal program.
Section Four: Methods
This section contains methods—stand-alone techniques—that you can use as you take on wicked problems from an entrepreneurial perspective. Some of the methods are for conducting research and gaining empathy, while others are for making sense of data and coming up with new ideas. There are also methods for building financial models and worksheets to help you target financial success.
Methods for Conducting Research and Gaining Empathy
- Contextual Inquiry
- Insight through Contextual Inquiry: Pocket Hotline
- Participatory Design
- Cultural Probes
Methods for Synthesizing Data and Developing Ideas
Methods for Creating New Designs
Methods for Planning a Business
Posted by Radhika Bhalla at 12:27 PM
Monday, January 30, 2012
Posted by Radhika Bhalla at 12:08 PM
Do you want to be an agent of change? Psychological research reveals how to tip the balance in your favour.
All human societies are alive with the battle for influence. Every single day each of us is subject to innumerable persuasion attempts from corporations, interest groups, political parties and other organisations. Each trying to persuade us that their product, idea or innovation is what we should buy, believe in or vote for.
In our personal lives the same struggle is played out for the supremacy of viewpoints, ideals and actions. Whether it's friends and family, work colleagues, potential employers or strangers, each of us has to work out how to bring others around to our own point of view. We all play the influence game, to greater or lesser degrees.
Psychologists have been studying how we try to influence each other for many years. I've been covering some highlights of this research, which are collected below.
Effective influence and persuasion isn't just about patter, body language or other techniques, it's also about understanding people's motivations. Central to the art and science of persuasion is understanding three goals for which everyone is aiming. Read on →
Show your passion and people have one more emotional reason to come around to your point of view. But how can we convince others of our conviction? Light swearing at the start or end of a persuasive speech can help influence an audience. Read on →
Even if only one member of a group repeats their opinion, it is more likely to be seen by others as representative of the whole group.
You ask someone for a favour and they say no. Where do you go from there? Dealing effectively with objections can be more powerful than other standard methods of persuasion.
Friendship is a fantastic lever for persuasion and influence, a lever we happily push on every day. But how much does someone have to like us before we can start to influence them?
Of all the effects caffeine has on our minds—enhanced attention, vigilance and cognition—perhaps least known is its tendency to make us more susceptible to persuasion.
If you want someone to comply with a random request for a cigarette, you should speak into their right ear.
The instinct to paper over weaknesses in our argument is wrong—so long as we counter criticism.
Nowadays people tend to use 'I think' and 'I feel' interchangeably. Does it make any difference whether what you say is couched in 'thinking' or 'feeling' terms?
When you change your attitude about something, do you know why? Psychologists have argued that the inner workings of our minds are largely hidden away from us. One aspect of this is the surprising finding that people are often unaware when they have changed their attitudes. Read on →
Beware the fast-talker, the person with the gift of the gab—the friendly salesman, the oily politician—running through the 'facts' faster than you can keep up.
Any time we receive a persuasive message before we find out who the source is, the sleeper effect can come into play.
Face-to-face communication is usually most persuasive but it's not always possible to meet in person. How, then, do people react to persuasion attempts over email?
Do people really pay more attention to frightening messages? Actually emphasising the positive can be more persuasive than pointing out the negative. Read on →
Repetition is used everywhere: advertising, politics and the media. It seems too simplistic that just repeating a persuasive message should increase its effect, but that's exactly what psychological research finds (again and again). Read on →
Back in the Summer of 2004 Michael Moore brought out 'Fahrenheit 9/11', his personal view of how terrorist attacks in the US were used to pursue illegal wars. This article examines the psychological techniques of persuasion used in that film. Read on →
Attractive woman holding a bottle of beer? Hah! How stupid do they think we are? Many people say that persuasion attempts have little or no effect on them. Other people, oh sure, adverts, work on them. But not you and I, we're too clever for that.
Perfection is hard to achieve in any walk of life and persuasion is no different. It relies on many things going just right at the crucial moment; the perfect synchronisation of source, message and audience. But even if perfection is unlikely, we all need to know what to aim for. Read on →
Image credit: Martin Howard
If we can all be creative, why is it so hard to come up with truly original ideas?
It's because creativity is mysterious. Just ask any scientist, artist, writer or other highly creative person to explain how they come up with brilliant ideas and, if they're honest, they don't really know.
But over the decades psychologists have given ordinary participants countless tests, forms and tasks and conducted hundreds of hours of interviews. From these emerge the psychological conditions of creativity.
Not what you should do, but how you should be...
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Published: 4 January 2011
Posted by Radhika Bhalla at 11:47 AM