Wicked Problems: Problems Worth Solving - Table Of Contents

Table Of Contents

Section One: An Introduction to Wicked Problems

This section first introduces the idea of wicked problems—large-scale social issues that plague humanity, like poverty or malnutrition—and then describes the role of design in mitigating these problems.

• My Epiphany
• Understanding Social Entrepreneurship
• Wicked Problems
• A Large-Scale Distraction
• A Changing Workforce
• Alex Pappas, On Making a Difference
• Existing Approaches to Social Entrepreneurship
• Short Projects, Shallow Focus
• Ryan Hubbard, On Wicked Problems
• A Designerly Approach to Social Entrepreneurship

Section Two: Skills for the Social Entrepreneur

This section describes the skills designers will need in order to tackle wicked problems effectively.

• Building Empathy by Designing With
• Kat Davis, On Empathy and Responsibility
• Cultural Sensitivity
• Informed Inferences Through Synthesis
• Ruby Ku, On Managing Finances
• Public Making
• Christina Tran, On Momentum and Focus

Section Three: Teaching and Learning

This section describes a model for teaching and learning social entrepreneurship. If you're an educator, the model will help you change an existing curriculum. If you're a practitioner, it will help you structure your own course of study without enrolling in a formal program.

• Common Models of Design Education
• A Curriculum Template

Section Four: Methods

This section contains methods—stand-alone techniques—that you can use as you take on wicked problems from an entrepreneurial perspective. Some of the methods are for conducting research and gaining empathy, while others are for making sense of data and coming up with new ideas. There are also methods for building financial models and worksheets to help you target financial success.

Methods for Conducting Research and Gaining Empathy

• Contextual Inquiry
• Insight through Contextual Inquiry: Pocket Hotline
• Participatory Design
• Cultural Probes

Methods for Synthesizing Data and Developing Ideas

• 2x2
• Theory of Change
• HourSchool
• Concept Mapping
• Semantic Zoom
• Insight Combination

Methods for Creating New Designs

• Scenario Planning
• Use Cases
• Storyboards
• Journey Maps
• Bodystorming
• Service Blueprint

Methods for Planning a Business

• Revenue and Expense Worksheet
• Triple-tiered Subsidy Worksheet
• Feature and Product Roadmap

In Closing

• Conclusion

Reference

• Works Cited

via wickedproblems.com